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Inside this Issue:
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Business
News via the Value Framework™ Lenses
Management Perspective
by
Mitchell Levy, Author of the book E-Volve-or-Die.com, Creator of the
Value Framework™
Executive
Producer, VMS3.info
VMS3.info News
Customer Satisfaction Paves Way for Holiday E-Tail
Success
Satisfied customers will beat paths back to their favorite e-retailers
and create online sales records this year, says the Purdue Center for Customer
Driven Quality (CCDQ). "E-tailers proved themselves last year," CCDQ
director Richard Feinberg told CRMDaily. "This year is a reward for that
proof..."
Web Services Will Not Replace EAI
CIOs:Web
services and EAI are complementary. A survey conducted by SeeBeyond has highlighted
a growing understanding that eAI and Web Services are complementary, with two
thirds of CIOs believing that Web services will not replace EAI. INTEL LEARNS TO SHARE THE (KNOWLEDGE) WEALTH
For a company
famous for its research and development prowess, Intel
was letting valuable
employee knowledge seep from the organization
until it launched a knowledge
management project a year ago. Now
employees at the chip-making giant use
a Web-based system to recycle
valuable corporate knowledge.
Back in Black - Now What?
The dot-com landscape is littered with
the wreckage of e-commerce companies that did not survive the Internet shakeout.
The bright side of this bleak reality is that those e-businesses still standing
are far more likely to be profitable than their deceased brethren were. The question
now is: What lies ahead for these survivors?...
Google Quietly Launches Comparison Shopping Site
Aiming to parlay its soaring popularity as a search engine into e-tail glory,
Google has launched a shopping search site, quietly releasing a beta version of
Froogle during the busiest shopping week of the year. Merchants need not pay to
be listed, though the site will feature paying advertisers as it evolves...
TRUCK MAKER DRIVES E-SOURCING
Freemarkets gains
traction with International Truck and Engine Corporation; reverse auctions, new
supplier adoption; ...
MODEL: PARTICIPANTS PORTALS
(FINALLY) GET DOWN TO BUSINESS
...companies are deploying portals to
support strategic business initiatives and using them as a tactical tool for managing
enterprise applications. A portal helps jet-engine maker Pratt & Whitney pursue
a bigger slice of the engine-repair business and enables Menasha, which makes
packaging and industrial polymers, to reuse software for multiple business units.
Portals also help CIOs get more use out of enterprise systems by hiding their
complexity from technologically inexperienced end users. INTEL
CONDUCTS $5B IN TRANSACTIONS VIA ROSETTANET
INTEL IS FORGING ahead with making
purchases and selling its products through the RosettaNet Internet exchange standard.
More than 10 percent of its customer and supplier transactions were executed through
RosettaNet in 2002, a total of about $5 billion, Intel said Tuesday. RosettaNet
is a standard based on XML (Extensible Markup Language) for business-to-business
e-commerce transactions within the semiconductor industry. It allows a company's
suppliers and customers to electronically buy and sell products without the need
to set up EDI (electronic data interchange) links or depend on paper orders, said
Chris Thomas, chief strategist for Intel's solutions markets development group. What
Works, What Doesn’t: Lessons from Two Companies that Outsource Back-Office
Tasks
Many Western companies are considering moving back-office operations
such as call centers to low-wage countries like India. While this approach can
result in significant savings when the project is handled right, potential pitfalls
can undo the benefits. Knowledge@Wharton spoke with two executives who have undertaken
such projects for their organizations to understand where the pitfalls lie and
how to avoid them. MODEL:
INFLUENCES Why the E-Commerce Holiday Season Is
Recession-Proof
The weak economy and a shorter-than-usual holiday shopping
season have led analysts who focus on the overall retail market to say the only
foreseeable aspect of this year's holiday sales is that they will be unpredictable.
But the e-commerce holiday forecast is quite rosy. What is driving e-commerce
growth, despite recession and consumer
uncertainty?...
Big Issues: The
Year in Review
2002 was devoted less to trying out new stuff than to
making what the enterprise already had work better and more safely. Emerging Technology:
Process Power
The latest process management tools put business users
in control. B2B Isn't Dead.
It's Learning
One of the platitudes of the technology industry is that
people overestimate the speed of adoption of new technologies in the short term
but underestimate their long-term impact. That old saw could well turn out to
be true when it comes to business-to-business e-commerce...
Palo Alto-Based HP Sees $3 Billion in Merger-Related
Savings
Palo Alto-based Hewlett-Packard, the large manufacturer of computers
and printers, said on Tuesday that it expects to save about $3 billion in fiscal
2003 by completing its integration with Compaq Computer about a year ahead of
schedule. At a meeting with analysts on Tuesday, Chairman and CEO Carly Fiorina
said that the
company already has achieved $2.4 billion of annualized savings,
about 80% of its goal. "The careful planning that went into the merger is
beginning to reap the benefits we expected," said Fiorina. "The integration
process is now one year ahead of schedule." HP completed its merger with
Compaq in May. IBM
Makes $2.1B Software Grab
IBM has struck a deal to buy Rational Software
for $2.1 billion, continuing a lengthy acquisition spree that has focused on the
software industry in recent months. Rational makes development tools that are
used to customize software running a host of devices, ranging from mobile phones
and routers to cars...
HP, NEC Ink Services Alliance
Technology giant Hewlett-Packard
and Japanese telecommunications firm NEC have announced they will provide joint
outsourcing services for organizations in China, Japan and the United States.
Ann Livermore, executive vice president of HP Services, said enterprises seeking
to reduce IT costs are the most likely candidates for the new offering...
Cisco Links with SBC in Outsourcing Bid
In a move that
likely indicates companies will not return to vigorous spending on telecommunications
equipment anytime soon, Cisco Systems has inked a deal with SBC Communications
to offer outsourced communications services...
STRATEGY: MANAGED Change
Management: Zero Visibility
Change is to business leaders what bad weather
is to pilots. It's all about acting on the most relevant data.
Will Your Company’s Capabilities Lead Directly
to Profits? Think Again
Conventional wisdom maintains that a company's
capabilities – what it does well – are crucial in determining whether
it does well. But a multi-year research project by Wharton management professor
Jitendra Singh and colleagues at the University of Michigan, based on data from
an Indian software services firm, shows that all capabilities are not created
equal. Some have a greater impact on the bottom-line than others. The trick is
figuring out which ones count most in your business. DEVELOP A SUPPLIER
CONTINGENCY PLAN
What will you do if your supplier declares bankruptcy
- or worse? BUILT-IN ANALYTICS:
GOOD, BUT NOT ALWAYS BETTER
PeopleSoft and Siebel offer analytics to
more desktops Amazon: Heading
for a Hangover?
Late on the morning of Dec. 11, the "Delight-O-Meter"
on Amazon.com's home page had logged 42,742,426 orders since Nov. 1. Just 10 seconds
later -- the time it took to refresh the Web browser -- that number had shot up
by 747 items. Clearly, the online retailer is doing something right...
GOOD IDEAS NOT ENOUGH
Accenture
study finds innovation is important, but execution often lacking; CEOs need to
recognize four-stage innovat...
AOL Sees 'Transition' Year in
2003
Offering a bleak outlook for 2003, AOL Time Warner said advertising
and commerce revenue in its AOL online unit could drop as much as 50 percent as
it weans itself from old contracts and tries to jump-start growth with new initiatives.
The company said its Internet service probably will not see a noticeable upturn
before 2004...
The Battle To Streamline Business Software
Ten years
ago, large corporations had to contract with different suppliers to handle functions
like planning, manufacturing, sales, marketing, accounting and human resources.
Often they tied everything together with custom programs they wrote in-house.
That has left even sophisticated tech companies tethered slews of aging, proprietary
programs...
Till Death Do Us Part: EDI
A number of industries
have been slow to adopt technologies such
as Web services and XML; instead,
they remain wedded to EDI. Read
transcripts of an eye-opening roundtable
discussion among execs. NAPSTER
LEFTOVERS UP FOR AUCTION
CONSUMERS LOOKING FOR the perfect holiday gift
for that little file swapper in their family might want to check out DoveBid's
auction site Wednesday, where some
remains of fallen peer-to-peer company
Napster are up for grabs. Users reminiscing over the booming beginnings of file
swapping may want to bid on an old Napster router,
server or baby doll T-shirt.
Although Napster's brand name, intellectual property and technology were acquired
by digital media software company Roxio last month, the company's leftovers are
being auctioned off by order of the U.S. bankruptcy court. THE
NEXT FIFTY YEARS
The third wave of business process management involves
the synthesis and extension of business process reengineering,...
About
the Author: Mitchell
Levy, is President and CEO of ECnow.com (http://ecnow.com),
an e-commerce management consulting company helping individuals and corporations
transition from the industrial age to the Internet age through strategy, marketing,
and off-the-shelf and customized on-line and on-ground training. He is the author
of the book E-Volve-or-Die.com (http://e-volve-or-die.com),
creator of the Value Framework™
and author of the Value Framework Workbook™
(http://ecnow.com/value/), Executive Producer
of VMS3.info (http://VMS3.info), the Founder and
Program Consultant of the premier San Jose State E-Commerce Management Certificate
Program (http://ecmtraining.com/sjsu),
former Chair of comdex.biz at Comdex Fall, and Chairman of the Pay-per-Performance
PR Agency Media Attention Now TM (http://ecnow.com/mediaattention),
the on-line learning content production company Transition Learning (http://transitionlearning.com)
and the CEO Networking organization CEOnetworking (http://ceonetworking.com).
Mitchell was at Sun Microsystems for 9 years, the last 4 of which he managed the
e-commerce component of Sun's $3.5 billion supply chain. Mitchell is a popular
speaker, lecturing on ECM issues throughout the U.S. and around the world.
Read more about Mr. Levy: http://ecnow.com/ml_bio.htm
Public speaking appearances I've given: http://ecnow.com/speaking.htm
Read about ECnow.com's media coverage: http://ecnow.com/media
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